go99 Privacy Policy —
How We Protect Your Personal Data
go99 takes the privacy of every Pakistani player seriously. This Privacy Policy explains what personal information go99 collects when you use go99.click, how that information is used, how it is kept secure, and what rights you have over your own data. Please read this policy carefully before creating a go99 account or using any go99 service.
go99 Privacy at a Glance
These six principles guide every data-handling decision at go99. The full legal text is in the policy document below — these cards are a summary guide only.
Data Security
go99 protects all player data — including PKR account balances, CNIC verification records, Easypaisa and JazzCash payment details — using industry-standard TLS/SSL encryption in transit and AES-256 encryption at rest. Security systems are reviewed regularly by independent assessors.
No Selling of Data
go99 does not sell, rent, or trade the personal information of Pakistani players to third parties for commercial purposes. Data shared with third parties — such as game providers and payment processors — is strictly limited to what is necessary to deliver the go99 service you have requested.
Purpose Limitation
go99 collects only the personal data necessary for the specific purposes described in this Privacy Policy. Data collected for KYC age verification, for example, is not used for marketing. Data collected for payment processing is not retained beyond the period required by applicable financial regulations.
Player Control
go99 provides Pakistani players with meaningful control over their personal data. You may request access to your data, request corrections, withdraw marketing consent, or request deletion of your account data at any time by contacting go99 support via live chat or email at support@go99.click.
Transparency
go99 writes its Privacy Policy in clear, plain English so Pakistani players can understand exactly what data is collected and why — without needing a legal degree to interpret it. Any material change to this policy is communicated to affected players before it takes effect, not buried in a footnote.
Cookie Transparency
go99 uses cookies and similar tracking technologies to keep your session active, remember your preferences, and — with your consent — to deliver relevant go99 promotional content. You can manage your cookie preferences at any time through your browser settings or the go99 cookie preference panel.
go99 Privacy Policy — Full Text
Section 01
Who We Are and Scope of This Policy
This Privacy Policy is issued by go99 ("go99", "we", "us", "our"), the operator of the online casino and sports betting platform accessible at go99.click. go99 is the data controller responsible for the personal information of Pakistani players who access or use go99 services.
This Privacy Policy applies to all personal data collected through the go99 website at go99.click, including data provided during account registration, KYC verification, PKR payment processing, go99 Casino gameplay, customer support interactions, and marketing communications. It applies to all players who access go99 from Pakistan, including players in Karachi, Lahore, Islamabad, Rawalpindi, Faisalabad, and all other cities and regions of Pakistan.
Section 02
Personal Data We Collect
go99 collects personal data from Pakistani players through several channels. The categories of data collected and the context in which they are collected are set out below:
| Data Category | Examples | Collected When |
|---|---|---|
| Identity Data | Full name, date of birth, CNIC number, nationality | Account registration and KYC verification |
| Contact Data | Pakistan mobile number, email address, city of residence | Account registration and support interactions |
| Financial Data | Easypaisa / JazzCash account number, bank account details, PKR transaction history | PKR deposits, withdrawals, and KYC payment verification |
| Gaming Data | Game history, session duration, PKR wager amounts, bonus usage | go99 Casino gameplay and sports betting activity |
| Technical Data | IP address, device type, browser version, operating system, Pakistan network carrier | Every visit to go99.click |
| Usage Data | Pages visited, features used, time on site, go99 Login timestamps | Every authenticated session on go99 |
| Communication Data | Live chat transcripts, email correspondence, support ticket content | Contacting go99 support |
| Marketing Preferences | Email opt-in status, SMS notification preferences, bonus offer history | Account settings and marketing interactions |
go99 does not intentionally collect sensitive personal data such as racial or ethnic origin, religious beliefs, or health information. Where gaming history data may incidentally reflect potential problem gambling behaviour, that information is used exclusively for responsible gaming purposes as described in Section 3 below.
Section 03
How go99 Uses Your Personal Data
go99 uses the personal data of Pakistani players for the following specific purposes:
- Account Management: To create, maintain, and secure your go99 account, process your go99 Login credentials, and communicate account-related information such as password resets and security alerts.
- KYC and Age Verification: To verify that you are aged 18 or above and to confirm your identity in accordance with responsible gaming obligations. go99 will not process your first PKR withdrawal without completing this verification.
- PKR Payment Processing: To process deposits and withdrawals via Easypaisa, JazzCash, Raast, SadaPay, HBL, UBL, MCB Bank, Meezan Bank, Bank Alfalah, and crypto payment rails. Financial data is shared with payment processors only to the extent necessary to complete the transaction.
- Game Delivery: To deliver go99 Casino games, Texas Holdem tables, Jackpot Slots, Cockfighting streams, and sports betting markets, and to ensure correct recording and crediting of all PKR wagering outcomes.
- Responsible Gaming: To monitor gaming patterns and, where indicators of problem gambling are detected, to proactively offer responsible gaming tools including deposit limits, self-exclusion, and cooling-off options.
- Fraud Prevention and Security: To detect and prevent fraudulent account activity, unauthorised go99 Login attempts, money laundering, and bonus abuse, using both automated systems and manual review where appropriate.
- Customer Support: To respond to your inquiries, resolve disputes, and maintain records of support interactions for quality assurance and regulatory compliance purposes.
- Marketing (with consent): To send go99 promotional offers, bonus notifications, and PKR-denominated incentive communications to players who have provided explicit marketing consent. You may withdraw this consent at any time.
- Platform Improvement: To analyse aggregated, anonymised usage data to improve go99 Casino performance, game lobby design, payment flow efficiency, and overall platform experience for Pakistani players.
Section 04
Legal Basis for Processing
go99 processes personal data only where a valid legal basis exists. The primary legal bases applicable to go99's data processing activities are as follows:
- Contractual Necessity: Processing required to deliver the services you have contracted for when creating a go99 account — including payment processing, game delivery, and account management.
- Legal Obligation: Processing required to comply with applicable legal requirements, including KYC/AML obligations, age verification requirements, and regulatory reporting duties.
- Legitimate Interests: Processing for fraud prevention, platform security, and responsible gaming monitoring, where go99's legitimate interests in protecting the integrity of the platform do not override the privacy interests of individual players.
- Consent: Processing for marketing communications and non-essential cookies, where go99 has obtained your prior, freely given, and specific consent. You may withdraw consent at any time without affecting prior processing.
Section 05
Data Sharing and Third Parties
go99 does not sell, rent, or trade Pakistani player personal data to third parties for their own commercial purposes. go99 shares player data with third parties only in the following limited circumstances:
- Payment Processors: Easypaisa, JazzCash, Raast, SadaPay, HBL, UBL, MCB Bank, Meezan Bank, Bank Alfalah, and cryptocurrency payment rails — solely to process PKR deposits and withdrawals requested by you.
- Game Software Providers: go99's licensed game providers receive only the minimum data required to deliver game content and record outcomes. Game providers do not receive your CNIC, full financial account details, or contact information.
- Identity Verification Services: KYC service providers who process CNIC documents to verify age and identity on go99's behalf, under strict data processing agreements.
- Legal and Regulatory Authorities: Where go99 is required by applicable law, court order, or regulatory direction to disclose player data, go99 will comply with such requirements and will notify the affected player where legally permissible to do so.
- Fraud Prevention Databases: Shared fraud indicators (not full player profiles) may be reported to industry fraud prevention systems to protect the broader gaming community from bad actors.
Section 06
Data Retention
go99 retains personal data only for as long as is necessary for the purpose for which it was collected, or as required by applicable law. The following general retention periods apply:
- Active Account Data: Retained for the full duration of your go99 account plus a post-closure period required by applicable financial regulation and responsible gaming obligations.
- KYC and Identity Documents: Retained for a minimum of five years following account closure, in accordance with standard anti-money laundering regulatory requirements.
- PKR Transaction Records: Retained for a minimum of five years following the date of the transaction, in accordance with applicable financial record-keeping requirements.
- Gaming History: Retained for the duration of account activity and for a defined post-closure period for responsible gaming and dispute resolution purposes.
- Marketing Consent Records: Retained until you withdraw consent, and then for a further period as evidence that consent was given and subsequently withdrawn.
- Support Communications: Retained for two years following closure of the support interaction for quality assurance and dispute resolution purposes.
When personal data is no longer required for its stated purpose and no legal retention obligation applies, go99 will securely delete or anonymise it.
Section 07
Cookies and Tracking Technologies
go99 uses cookies and similar tracking technologies (including web beacons and local storage) on go99.click. These technologies serve the following purposes:
- Strictly Necessary Cookies: Required to operate core go99 functionality including session authentication, go99 Login state, PKR wallet balance display, and security features. These cookies cannot be disabled without impairing your ability to use go99.
- Functional Cookies: Remember your preferences including display language, game lobby sorting, and go99 Casino table size settings, so you do not need to reconfigure them on every visit.
- Analytics Cookies: With your consent, go99 uses anonymised analytics to understand how Pakistani players navigate the platform — which games are most popular, where players encounter friction in the payment flow, and which lobby features drive engagement. No individually identifiable data is included in analytics reports.
- Marketing Cookies: With your explicit consent, go99 may use cookies to identify that you have visited go99.click so that relevant go99 promotional content can be served to you on appropriate platforms. You may withdraw this consent at any time via your browser settings.
You can manage cookie preferences through your browser settings at any time. Disabling functional and analytics cookies will not prevent you from using go99 but may affect the personalisation of your experience.
Section 08
Data Security Measures
go99 implements appropriate technical and organisational measures to protect player data against unauthorised access, accidental loss, destruction, or disclosure. Security measures in place for go99 accounts include:
- TLS/SSL encryption of all data transmitted between your device and go99.click, including PKR payment flows and go99 Login sessions.
- AES-256 encryption of sensitive data fields stored in go99 databases, including CNIC numbers and payment account references.
- Two-factor authentication (2FA) available to all go99 account holders via registered Pakistan mobile number.
- Access controls that restrict go99 staff access to player personal data on a strict need-to-know basis, with all access logged and audited.
- Regular penetration testing and security assessments of the go99 platform by independent security professionals.
- Incident response procedures designed to identify, contain, and notify affected players of any data breach within the timeframes required by applicable law.
Section 09
Children and Minors
go99 does not knowingly collect personal data from individuals under the age of 18. go99 Casino and all go99 services are strictly for adults aged 18 and above. go99 enforces mandatory CNIC-based age verification before processing any PKR withdrawal from a go99 account.
If you are the parent or guardian of a minor and believe they may have accessed or registered on go99, please contact go99 support immediately via live chat. go99 takes its duty of care to young people seriously and will act on any such report without delay.
Section 10
Your Data Rights
As a Pakistani player, you have the following rights in relation to your personal data held by go99. go99 will respond to all data rights requests within a reasonable timeframe and at no charge unless the request is manifestly unfounded or excessive:
Your Data Rights as a go99 Player
Right of Access
You may request a copy of all personal data go99 holds about you, including your KYC records, PKR transaction history, gaming data, and marketing consent records. go99 will provide this data in a structured, readable format.
Right to Rectification
You may request correction of any inaccurate personal data go99 holds about you. If your registered Pakistan mobile number, email address, or city of residence changes, you can update this directly in your go99 account settings or by contacting support.
Right to Erasure
You may request deletion of your go99 account and associated personal data. Note that go99 is required to retain certain data — including KYC documents and PKR transaction records — for defined periods under applicable financial regulations, even after account closure.
Right to Restriction
You may request that go99 restrict processing of your personal data in specific circumstances — for example, while the accuracy of data is being contested, or while an objection to processing is being evaluated. go99 will confirm the outcome of any restriction request promptly.
Right to Data Portability
You may request a copy of the personal data you have provided to go99 in a structured, commonly used, machine-readable format (e.g., JSON or CSV), so that you can transfer it to another service provider of your choice.
Right to Withdraw Consent
Where go99 processes your data on the basis of your consent — such as for marketing emails, SMS promotions, and non-essential cookies — you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing that occurred before you withdrew consent.
Section 11
Marketing Communications
go99 sends marketing communications — including PKR bonus offers, free spin promotions, and go99 Casino game announcements — only to Pakistani players who have provided explicit opt-in consent to receive such communications. go99 does not send unsolicited marketing to players who have not opted in.
You may opt out of marketing communications at any time by:
- Clicking the "unsubscribe" link included in every go99 marketing email.
- Updating your communication preferences in your go99 account settings after go99 Login.
- Contacting go99 support via live chat or email and requesting removal from the go99 marketing list.
Opting out of marketing communications does not affect your ability to use go99 Casino or any other go99 service. You will continue to receive essential account communications — such as PKR payment confirmations, security alerts, and responsible gaming notifications — regardless of your marketing preferences.
Section 12
Changes to This Privacy Policy
go99 may update this Privacy Policy from time to time to reflect changes in applicable law, go99's data processing practices, or the services available on the platform. Material changes — those that significantly affect Pakistani players' privacy rights or how their personal data is used — will be communicated by:
- A prominent notice on the go99.click homepage at least 14 days before the change takes effect.
- A notification to your registered go99 account email address where the change is material.
- An updated "Effective Date" at the top of this Privacy Policy page.
Minor clarifications and non-material updates may be made to this Privacy Policy without advance notice. go99 recommends that Pakistani players review this page periodically to stay informed about how their data is handled. Continued use of go99 following the effective date of any updated Privacy Policy constitutes acceptance of the revised terms.
Section 13
Contact go99 About Privacy
If you have any questions, concerns, or complaints about this Privacy Policy or about how go99 handles your personal data, please contact the go99 privacy team through the following channels:
- Live Chat: Available 24/7 in English directly on go99.click after completing go99 Login. Average first response time under 90 seconds.
- Email: support@go99.click — use the subject line "Privacy Query" to ensure prompt routing to the go99 privacy team. Please include your registered account email and Pakistan mobile number.
go99 is committed to resolving all privacy concerns fairly and in a timely manner. If you are not satisfied with go99's response to your privacy complaint, you may have the right to escalate your concern to the relevant data protection authority applicable to your jurisdiction in Pakistan.
Quick Summary
- No selling of your data
- TLS/SSL encrypted at all times
- PKR data stays in PKR systems
- You control your marketing consent
- 18+ verification before withdrawals
- Access, correct, or delete your data
- 24/7 English support for privacy queries
Your Data is Safe — Explore go99 with Confidence
go99 is built on a foundation of transparency, security, and respect for Pakistani players. Explore the platform that backs up its privacy commitments with real technical measures. 18+ only.
18+ Only. Gambling involves financial risk. go99 is for entertainment purposes only. Please play responsibly.